Air Peace has said it de-boarded a passenger, identified as Christopher Aniagboso, from its Lagos-Owerri flight to guarantee the safety of its crew and customers.
A statement by its Corporate Communications Manager, Chris Iwarah, said the carrier insisted that conducts with the potential of jeopardising the safety of passengers and crew were not welcome on any of its flights.
The statement said: “Christopher Aniagboso had missed his morning Lagos-Owerri flight on May 12. He later showed up for the afternoon flight in good time and was issued an over-wing exit seat on request.
“After boarding, he was approached by a crew member for the normal safety briefing for passengers in the over-wing exit seats, but he suddenly claimed he did not understand English. Other passengers around him offered to translate to him, but he insisted that the crew must brief him in Igbo.
“When all efforts to have Aniagboso cooperate with the crew failed, the crew advised him to change his seat as the flight was already running late. He declined the advice to change his seat.
“The captain of the flight, who was eventually briefed on the development, also did everything to secure Aniagboso’s cooperation to no avail. At that point, our crew members were left with no other alternative than to advise Aniagboso to disembark to enable the flight depart.
“It is important to state that only those who are able to clearly understand and express their willingness to perform their safety responsibility are allowed by aviation regulations to sit in the exit row. It is also clearly stated in the safety cards that only those who can speak English are allowed to sit in the exit row.
“Also, all through his interaction with our ground staff, Aniagboso communicated in fluent English. His claim of not being able to communicate in English at the point of the safety briefing was, therefore, only meant to disrupt and delay the flight.
“Air Peace takes pride in promoting the use of all local languages on board our flights without discrimination. We encourage our crew to speak the local language whenever it is possible to do so. But we do not allow passengers with ill-motive to disrupt our flights and endanger the safety of our esteemed customers and crew.”
“Conducts with the potential of jeopardising the safety of our esteemed customers and crew are not welcome on any of our flights.”